To our valued patients:
Please be reassured that despite the increase in COVID cases, and Dr. Bonnie Henry’s revised restrictions for social gatherings, we remain committed to provision of a safe and hygienic environment for your treatment.
In the past months we have complied strictly with COVID regulations of the BC Health Authority and the College of Physical Therapists of BC. In fact we have at all times exceeded the specifications for disinfection, screening of clients and staff, hand hygiene, and mandatory use of face masks in the clinic. This time is no exception, and we will continue to operate as we have since reopening in June 2020.
Should you prefer, Erin Lynn continues to offer online consultations as an alternative to in-person physiotherapy sessions.
We’re in this together. We’ll get through it together.
The Health First Physiotherapy team.
Covid 19 Protocols
What are we doing to keep you and our team safe during your visit?
Live Video Appointments
We are now offering Telehealth consultations, which are conducted using a secure, HIPPA compliant videoconference system. During the appointment, you will be able to see and talk to your physiotherapist without having to physically come into the clinic. Please click the 'Book Appointment' box at the top of the page to book now.
Before Your Appointment
Upon arrival, please sanitize your hands with the sanitizer provided, and wear a mask. One of our staff will take your temperature, and check that you are symptom free. They will then walk you down a one-direction path to get to your exam room. If possible, please try to use the washroom before you arrive for your appointment as this further limits contact.
The Rooms and Physio
Between patients, the rooms and equipment are fully scrubbed and sanitized, so you can feel at ease during your appointment. Our lovely physios wear a mask, a medical gown, protective glasses, and gloves during the visit to ensure you are kept safe whilst in our care.
The clinic is now operating in a one direction circuit to limit contact. Plastic panels have been installed to separate patients and administration staff. All staff are required to wear masks, sanitize the common areas often, and are asked to not come in if feeling ill.